Product updates

This release brings new ways to review quality reports, richer photo support across mobile and service issues, and a range of improvements to shift management and employee offboarding.

New

• Quality reports on the customer page: A new "Quality reports" tab shows all reports across a customer's locations, with department, creator, status, and score, plus quick filters. Open drafts to finish them or view finalized reports read-only.
• Tenant-wide quality report overview: A new page under Customers lists every quality report across your organization, with search and filters by status, template, creator, and department, and links straight to each customer.
• Multi-photo service issue reports: Add up to 10 photos to a service issue, all viewable as a thumbnail strip in asset history and detail.
• Full-day GPS map in the shift dialog: See an employee's entire day of movement and task stops on one map, with a scrubber, road-snapped trail, and stop details. Click anywhere on a trail to see the time they passed that point.
• Automatic employee offboarding: When an employee's last working day passes, the platform now completes a full offboarding automatically — deactivating the account, ending team and department memberships, removing upcoming task and service-agreement assignments, deleting future shifts (never those with real clock data), and capping template assignments. A clear warning lists all consequences before you save an end date, and everything is recorded on the employee's history timeline.

Improved

• Select multiple photos at once on mobile: Pick several photos in one go when creating tasks, adding attachments, filling quality report sections, or sending images in messages.
• Duplicate a work-description frequency within the same area: Quickly create a second schedule that reuses the same checklist items and notes, then adjust its timing. The copy option is now always available, even for single-area work descriptions.
• Detailed shift history: The shift dialog now shows a clear timeline of changes with who did what and the exact before-and-after values.
• Smarter shift approval: Approving a shift with a check-in but no check-out now auto-ends it at the scheduled time, and early check-ins can snap to the scheduled start (with the real time noted) when auto-adjust is enabled.
• Template apply never double-books: Applying a shift template now skips any day the employee already has a shift, whether manual, generated, or previously cleared.
• Stable schedule paging: The shift schedule no longer jumps back to the first page when you save, approve, create, or delete — your page, scroll position, and unsaved edits are kept.

Fixed

• Quality report copy kept translations: Duplicating a work-description frequency no longer drops its Danish or Swedish notes.
• Missing GPS trails in the route popup: Workers who clocked in but never checked into a task now show their trail correctly, and the timeline column no longer stretches or scrolls sideways.
• Employees stay active through their last day: Same-day end dates no longer deactivate an employee early — they remain active and able to log in through their entire final working day.

This release makes the Activity Explorer's ask-the-log feature far more capable, adds new flexibility for GPS-based clock-in/out, and streamlines the shift approval workflow.

New

• Auto-adjust clock times to scheduled shifts: A new tenant setting lets you clamp worker self-clocking into the scheduled window — early check-ins register as the scheduled start and late check-outs as the scheduled end, while the real times are still recorded on the shift for reference. Late starts and early leaves keep their actual times, and admin-entered times and raw GPS events are never changed.
• Location notes on mobile: Notes added to a location now appear as a highlighted card at the top of the task screen in the mobile app (English, Danish, and Swedish).
• New shift approval filter: An "Only with check in & out" checkbox helps you focus on completed shifts.

Improved

• Better answers in Activity Explorer: AI answers now display with proper formatting instead of raw markdown symbols, and searches now cover your full 24-month audit history rather than just the current date window — so questions like "who created X?" find older records reliably. Answers also let you know when an event predates your available log history.
• More accurate name searches: Multi-word names are now matched as complete phrases, so searching for a full name returns the right person instead of every partial match.
• More lenient clock-in location policy: If a worker belongs to any department that doesn't require location, they're now exempt from the location requirement, and the organization/department "Require location on check-in/out" setting is now the single source of truth for this behavior.
• Live map updates without refresh: The Dashboard "Live positions" card now picks up tracking setting changes automatically, without needing a page refresh.
• Faster shift approval workflow: The approval tab is now paginated (25 per page) with selections that persist across pages, and saving, approving, or deleting updates rows in place without reloading the whole table — preserving your position, scroll, and edits.
• More forgiving time entry: Time fields now accept flexible formats (such as 0645, 645, or 6.45) and display consistently across regional settings.

Fixed

• Corrected an issue where informational Planning-page location toggles could unexpectedly block workers from clocking in.

This release brings a full Inventory (Lager) module, automatic shift generation, and a range of GPS and dashboard improvements, along with a cleaner navigation and settings experience.

New

• Inventory (Lager) module: the Consumables feature has been reworked into a general inventory-management module with SKU, barcode, unit price and unit of measure, a redesigned self-service point-of-sale flow, continuous camera and handheld barcode scanning, product photos, and printable labels and catalog sheets. An iPad-friendly "Inventory Station" layout is included.
• Automatic shift scheduling: shifts now generate automatically from durable template-to-worker assignments, rolling the schedule forward on a configurable horizon so it never runs dry. Templates can be edited and applied with different modes, and generation respects each worker's last work day and never overwrites approved, clocked, past, or manually adjusted shifts.
• Personal profile settings: a new self-service profile dialog lets any user update their photo, name, phone, language, email and password from the account menu, separate from HR-controlled fields.
• Live-map day replay: replay a team's day on the dashboard with a timeline that plays each worker's marker along their path, plus a "Today only" filter and worker profile photos on map markers and the sidebar.
• Richer route popup: map pins are now clickable and open stop details (customer, address, visit window, notes and photos), with stops listed in the order they were actually driven.
• GPS tracking mode selector: admins can now choose between no tracking or live tracking while clocked in directly from Business settings.

Improved

• Road-snapped GPS trails: worker paths on the dashboard and route views now follow the streets actually driven instead of straight lines between sparse points.
• Clearer worker trails: trails now distinguish movement, tracking gaps (dashed) and stationary dwells (sized bubbles), so a worker standing still is no longer mistaken for a tracking failure.
• More reliable mobile tracking: GPS fixes are buffered when a send fails and flushed later at the correct time and place, avoiding duplicate or missing points.
• Unified navigation: the sidebar and top tabs now appear together, so you can navigate either way at any time.
• Settings experience: an unsaved-changes guard warns before leaving with unsaved edits, the Business settings use a cleaner two-column layout, and shift-related options moved to a dedicated Shifts tab.
• Consistent scheduling screens: a shared week selector, schedule pagination, a "hide ended workers" toggle, a "Workers by Template" view and "Group by template" option, plus the worker's last work day shown on the grid and sidebar.
• Cleaner route planning: the route schedule editor is now collapsed behind an accordion with a one-line summary so it no longer dominates the draw sidebar.

Fixed

• Editing your own profile no longer triggers a "Start date is required" error.
• The tenant logo now loads correctly in the customer portal.
• Corrected missing Danish characters in several customer-dashboard labels.
• The "Edit Profile" button in the shift-screen worker sidebar now works.

This release brings live GPS tracking to the web dashboard, more powerful route scheduling, and clearer visibility into your teams' progress and travel times.

New

• Live GPS on the web dashboard: See your team's current positions on a live map, complete with each worker's last-seen time and distance to their next task. Click a worker to overlay their path, or switch to fullscreen to browse any date and filter by worker.
• GPS trail in shift details: Open a shift to view an expandable map showing clock-in/out locations, the worker's route, and an event timeline for that shift.
• Flexible route schedules: Planning routes can now run on multiple weekdays with full recurrence options — weekly, every N weeks, even/odd weeks, a specific week of the month, or specific weeks of the year. A route's own schedule now controls when it appears, independently of team plan entries.
• Richer team route popup: Completed stops now show worker check-in/out times, the calculated transport time between stops, and the work-description areas and checks for each stop. The map can be expanded to pan and zoom, and a GPS replay lets you scrub through the day with play/pause controls and per-worker toggles.
• Drawn-route progress on the dashboard: For teams working a drawn route without plan entries, the popup shows the full route with the driver's GPS and highlights the portion they actually drove. These teams now also appear in the "Active Teams" overview with a route badge.
• Set a default translation language: In Settings → AI Usage you can now define the default source language used for work-description translations, and re-base your entire backlog onto it in two steps to correct descriptions that had the wrong source language.

Improved

• Route completion percentages now stay accurate after a route is edited, so the dashboard tile and the popup always match and never show stale progress.
• The "Translate all" tool now excludes your default language from the target options and clearly shows which language it's translating from.

This release brings live GPS tracking for clocked-in workers, an AI-assisted way to import service agreements, and a much more detailed dashboard route view — plus a broad set of improvements to service assets and navigation.

New

• Live GPS tracking for clocked-in workers: when enabled for your organization, the mobile app reports worker positions in the background while on the clock, building an accurate on-site trail and last-known location that will power upcoming map views. Tracking is opt-in per organization with a configurable reporting interval.
• AI-assisted service-agreement import: upload an Excel, PDF, or Word file and let SaberTask extract locations and service agreements for you to review and confirm before saving.
• Per-location pricing for service types: set prices for a service type on a per-location basis.
• Bulk-translate work descriptions: from Settings → AI Usage, translate all existing work descriptions into the languages you choose in one action, clearing your untranslated backlog.
• Sidebar navigation option: choose whether page tabs appear as a horizontal strip or as expandable sub-links in the sidebar, saved per user from the new user-settings menu.

Improved

• Richer route-stop detail in the team progress popup: each stop now shows completion status, worker and completion notes, license plate, photos with a lightbox, signature, start/finish times, and who worked the stop (with photos and on-site status), alongside the week's planned work and checklists.
• Service asset enhancements: define an annual active season for areas (so out-of-season areas are hidden from workers), set a standard servicing frequency per area, and benefit from clearer per-type numbering (e.g. "Bin 1", "Drain 1").
• Resolve reported issues on service assets: mark an open issue as fixed and see an "Issue fixed" badge, while keeping full history.
• Deleting a service point now deactivates it instead of removing it, so it stays findable under the Inactive filter with its history intact.
• Redesigned service-asset map: overview grouped by service type with collapsible sections, per-type show/hide and select-all, multi-select to move assets to an area, improved sidebar filters, and a dedicated address search.

Fixed

• iPad Safari sidebar: the navigation sidebar no longer overflows the screen, so the logout button and user card are fully visible.
• Team route popup showing "nothing done": completed stops now display correctly instead of appearing as upcoming.
• Customer view Tasks tab: now shows only ad-hoc tasks, so planned service-agreement tasks no longer appear here.

This release introduces a new Service Assets module for managing large fleets of point assets, expands the customer portal with sub-users and complaint/request submission, and adds powerful map-drawing capabilities across planning and locations. It also brings invoicing enhancements, faster mobile loading, and more reliable time tracking.

New

• Service Assets module for managing large numbers of point assets (bins, drains, grit boxes, and more) on rolling per-type service intervals — place assets on a map, group them into route-optimized areas assigned to teams, review a full service history by period, and let workers service a due/overdue queue in the mobile app.
• Customer portal sub-users with location scoping: portal admins can create sub-users who only see the locations assigned to them, and manage them directly from the portal.
• Customer portal requests and complaints: portal users can submit work requests or complaints with photos, which appear on the tenant's Requests list and can be turned into tasks.
• Drawing tab on locations for annotating a map with areas, lines, and points, including reusable drawing tools, a satellite/map toggle, a snap-to-green lasso, and archive/restore/delete.
• Full drawing tool on Planning with map stops, route optimization, a route-progress scrubber, lane-count highlights, and smart map centering.
• Switch location on a plan entry directly from the edit modal via a customer/location search.
• Advance visit notifications: locations can notify selected contacts by email a set number of days before a visit, with confirm/decline options and planner alerts on declines.
• Uninvoiced tasks popup listing completed, priced tasks with no invoice yet, filterable by department, with an editable final price and one-click invoice creation.
• External invoice reference on customers and locations (location overrides customer), stamped onto new invoices and editable in the invoice popup.
• Editable customer number on both create and edit dialogs, with per-tenant uniqueness and a clear error on duplicates.
• Push notification when a worker is assigned a task scheduled for today, so newly assigned team members are alerted without pulling to refresh.
• Fullscreen attachment viewer on mobile for planner files, worker attachments, PDFs, and Office documents (Word, Excel, PowerPoint).

Improved

• Redesigned invoice overview with a cleaner layout, status pills, and multi-select filters for department, responsible person, and date range that also scope tab counts and CSV export, plus a new Responsible person column and linked source tasks in the invoice popup.
• Mobile-first customer portal layout: a hamburger menu, stacked card views instead of horizontal table scrolling, and single-column dialog forms on smaller screens.
• Faster mobile loading for the quality-report list, the home task list, and opening a task, with smarter refresh that avoids redundant reloads when navigating.
• More trustworthy task time tracking: check-in/out times are now stamped by the server, and the app shows both your time and company time when your device timezone differs from the business timezone.

Fixed

• Creating an employee no longer fails with a generic error when the invite email can't be sent or a team assignment is invalid; the user is created (invite can be resent) and invalid teams/roles now return a clear message.
• Today's Routes on mobile no longer shows routes that aren't active for the current week (for example, even-week-only routes on an odd week).
• Editing a customer from the list no longer risks wiping VAT, EAN, or notes.
• Corrected localization and status labels in the customer portal's task, day-detail, and quality-report popups, including quality ratings that previously showed raw values.

This release adds major new tools for handling employee absence and coverage, machinery capacity planning, and public QR-code location pages, alongside a range of scheduling and mobile improvements.

New

• Absence management: register different types of leave (sick, vacation, feriefridage and more) with a leave-type picker, classify shift types as working or absence, and export absences with the new Fravær payroll export.
• Absence Coverage: when someone is on leave, reassign their routes and tasks to suggested substitutes ranked by available capacity, with undo and automatic revert when the leave ends.
• Machinery tracking & booking: manage equipment (with daily capacity per department), book it onto tasks and service agreements, and see a monthly usage overview that accounts for weekends and holidays.
• Public QR location pages: each location gets a no-login landing page (reachable by scanning its QR code) showing recent visits, quality reports and a contact card, where visitors can submit feedback or work requests — protected by CAPTCHA and an emailed verification code, with optional photo uploads.
• Requests tab: triage inbound requests and complaints from the public QR pages and turn them into task drafts, with a live count badge for new requests.
• QR checkpoint check-in: define QR checkpoints per location and require workers to scan to start/stop tasks, with optional GPS geofencing and a recorded manual override for unreadable codes.
• Onboarding data import: a reliable CSV/XLSX import (upload → validate → preview → commit) for customers, contacts, locations and service agreements, available under Settings → Import.
• Choose work frequencies per plan entry: expand a work area in the Add/Edit plan popups and pick exactly which frequencies apply.
• Mobile — group conversations: add, remove and rename group members directly in the app.
• Mobile — overdue tasks: a dedicated Overdue section on the home screen so undone past-due tasks no longer get lost, plus a monthly accord (faktorminutter) total on the calendar.

Improved

• Register a new absence even while another is active, as long as they don't overlap.
• Planning search now shows the full route with matching stops highlighted, instead of hiding surrounding stops.
• Accepting a request now opens the created task directly in edit mode so you can fill in schedule and workers right away.
• The public QR landing page and its verification email now follow the tenant's default language.
• The bug-report button can be dragged out of the way and remembers its position.
• My Tasks ordering on mobile now matches the Planning page.

Fixed

• Location search in the plan-entry popup now returns the correct results for multi-word searches.
• Drag-and-drop reordering of plan entries now lands exactly where the placeholder shows.
• The Edit Profile dialog no longer reopens after being closed, and API errors now show a clear message instead of a cryptic one.
• Closed a security gap so bulk employee imports can no longer assign roles above the importer's own level.
• Transactional emails (verification, invites, password resets) now display the logo correctly.

This release introduces optional automatic translation for work descriptions and makes document imports more reliable, so stuck imports and failed translations no longer leave things in a broken state.

New

• Auto-translate work descriptions (opt-in): Enable it under Settings → AI usage to automatically translate a work description into your other supported languages. Translation runs when you finish editing and close the builder, or when a document is imported — not on every keystroke.

Improved

• New work descriptions now default their source language to your organization's default language instead of always assuming English.
• Added a Retry translation option for language versions that are available but not yet translated.
• The document import dialog now clearly shows when an import has timed out, so you know when to retry.

Fixed

• Imported work descriptions now correctly use your organization's default language as their source (for example, Danish for a Danish organization) instead of always defaulting to English.
• Imports that get stuck are now automatically detected and retried, and marked as failed if they can't complete — so you can retry or delete them instead of waiting indefinitely.
• A failed translation no longer leaves behind an empty, untranslated language version showing only the original text.

This release corrects how shift clock-in and clock-out times are displayed and saved on the web scheduler.

Fixed

• Shift clock-in and clock-out times now display in your company's business timezone across shift cards, detail and overview dialogs, the approval tab, and the employee sidebar, instead of appearing shifted by hours.
• Times entered or approved by admins are now saved correctly, so edits and approvals reflect the intended moment.
• The on-schedule vs. deviation indicator now compares actual and scheduled times in your business timezone for accurate flagging.

This release resolves an issue that could cause errors when viewing certain customer information and corrects which task frequencies appear on mobile.

Fixed

• Fixed an issue where opening some customer records (such as contact language preferences, customer files, tags, and related settings) could result in errors. Those details now load reliably.
• On the mobile task detail screen, frequencies that a planner had deselected for a task are now correctly hidden, along with their checklist items, so field staff only see the work that applies.

This release adds employee start/end dates, salary and payroll exporting, more flexible recurring schedules, and a refreshed set of dialogs, alongside faster planning and several fixes.

New

• Employees can now have start and end work dates. Accounts automatically deactivate once the end date passes, and inactive users can't be invited.
• Added new mid-month recurring schedule options (odd/even weeks, 1st or 2nd occurrence in the month) for more precise planning.
• Introduced a yearly shift overview export to Excel, including a full-year summary sheet plus one sheet per month, with a saved export history you can preview, download, and manage.
• Locations can now have multiple work descriptions per department (one active at a time), each with an optional name for easier identification.
• Added pay codes with collective-agreement templates and a salary/payroll export, including a per-department CSV export for the Intega payroll system and a configurable holiday calendar.
• Service agreements now have a responsible user, which is carried over to the tasks the agreement generates.
• Files attached to a service agreement now automatically appear on the tasks it generates, on both web and mobile.

Improved

• Redesigned the Task and Service Agreement create/edit dialogs with a cleaner two-column layout and consistent inputs across the app.
• Added a dedicated Members tab to the department dialog, with a live member count, department-head badges, quick head toggles, and search for adding new members.
• The planning page now loads faster and reopens on the department and plan you last worked with.
• Location and work-description searches now show the customer number, making it easier to tell apart similarly named entries.
• Added a countdown to the admin login screen after repeated failed attempts.
• Deployments now happen with zero downtime, so the app stays available during updates.

Fixed

• Photos added while editing a task are now saved correctly instead of being dropped.
• Archived work areas no longer appear in the planning view.

This release fixes some important reliability issues around customer and invoice numbering and scheduling, adds clearer feedback on the login screens, and makes several everyday actions safer and more resilient.

New

• Deactivating several customers at once now shows a confirmation dialog with the selected count, so you can't accidentally deactivate a batch with a single misclick.
• Time fields in the task view now flag formatting problems inline (highlighted field and label) as you type, instead of only after you submit.
• When you hit a login rate limit, the sign-in screen now shows a clear warning with a live countdown and disables the Sign In button until you can try again — on both the main app and the admin login.

Improved

• Login rate limits are now applied per IP address rather than shared across the whole platform, so busy periods across many tenants no longer lock out legitimate users. Sign-in and admin sign-in limits have also been raised to allow for normal retries.
• You can now always remove or replace your company logo from Settings, even if the previously stored image can't be deleted from storage.
• Added protection against spamming and abuse of the forgot-password flow.

Fixed

• Invoice and customer numbers are now assigned atomically, fixing duplicate-number errors when records are created at the same time and broken numbering during multi-row customer imports.
• Corrected a scheduling bug where recurring rules based on week intervals could skip active dates around the turn of the year.
• Fixed multi-factor authentication setup so that refreshing or re-opening the setup page no longer silently changes the secret, which could invalidate the code already saved in your authenticator app.
• Editing a time entry no longer errors out if the entry is removed elsewhere mid-edit; you now get a clear message and the edit is cancelled gracefully.

Welcome to SaberTask 1.0, our first production release. This version brings a full suite of tools for planning work, managing invoices and quality, communicating with your team, and staying organized across web and mobile.

New

• Work Description Builder — define exactly what needs to be done at each customer location, organized into Areas, Frequencies, and Checklist Items, with drag-and-drop reordering and "Copy to…" duplication. It now opens as a slide-in sidebar with auto-save.
• Invoicing — create and manage invoices with line items, drag-to-reorder, status tracking, bulk archive, CSV export, and a full audit timeline of every change.
• Messages — an internal messaging center with direct messages, group chats, and announcements, plus unread notification badges and file attachments.
• Location detail popup — a unified view for each customer location with tabs for work done, tasks, work descriptions, and QR-coded checkpoints, backed by an activity timeline.
• Quality reports — build reusable inspection templates and complete structured reports with ratings, comments, photos, customer satisfaction tracking, and PDF export.
• Customer files — upload, tag, search, and manage documents and images on each customer, with content search across filenames, tags, and file contents.
• Service Agreements tab on the customer page, showing agreements filtered to that customer with search, filters, and bulk actions.
• Settings tabs and Shift Types — Settings is now organized into Business, Salary, Templates, and Data tabs, and you can define shift types with wage adjustments.
• Company logo — upload your logo in Business Settings to have it appear on quality report PDFs.
• User shift overview — click an employee in the Shift Scheduler to see a detailed hours breakdown for any salary period, including piecework (accord) totals.
• Accord approvals — manage piecework payments by week in the Shift Scheduler, with individual and bulk approve/unapprove and audit history.
• Mobile enhancements — filter quality reports by creator, template, and status, and see a "Recent Issues" card on task details highlighting recent quality problems at a location.

Improved

• Team management now lives inline under Departments, so you can expand a department to view and manage its teams directly.
• Cleaner employee creation dialog with a redundant label removed.
• Added protection against repeated login attempts to keep accounts secure.
• More reliable error handling so unexpected issues no longer expose technical details.
• Consistent limits on large list requests to keep pages loading quickly and accurately.

Fixed

• Dragging invoice lines to reorder them no longer makes the whole dialog appear to move.
• Searching for a person when starting a direct message now returns matching users.
• The attach button in Messages now opens the file picker instead of showing an error.
• Sent messages no longer disappear after reloading the page.
• Quality reports created by the current user now display correctly on mobile.

This release adds new scheduling options and multi-language support for work descriptions, plus a handful of fixes and security improvements.

New

• Every 2nd month and Every 3rd month schedules: create bi-monthly or quarterly work with a configurable starting month and week of the month, giving you finer control over how tasks recur.
• Multi-language work descriptions: automatically translate work areas, frequency notes, and checklist items into your enabled languages. You can preview any language, keep manual edits from being overwritten, and workers now see task details in their preferred language.
• Work description PDF export: download a formatted, localized PDF of a work description, including your company logo.

Improved

• Location and Customer address forms now show the postal code before the city for a more natural entry order.
• Images, attachments, signatures, and other files are now served through more secure, short-lived links.

Fixed

• The edit-entry dialog in Planning now reliably finds the correct work description, even when many locations share similar addresses.
• Deleting a work description no longer fails when it is linked to planned entries.

This release makes vehicle tracking far more reliable, adds a dedicated department detail page, and lets your team search by customer name or number on mobile. We've also launched a public product-updates page so you can follow along with what's new.

New

• Department detail pages. Open any department to see a full overview with tabs for Members, Teams, pay codes, and machinery. Create and edit teams directly from the page, and jump between departments without stale data.
• Public product updates page. Follow SaberTask releases at updates.sabertask.com and subscribe by email to get customer-facing release notes as they ship.
• Shareable live map views. Fullscreen mode and the selected day are now saved in the page link, so you can bookmark or share an exact map view.

Improved

• More reliable GPS tracking. Fixed the cause of multi-hour gaps in vehicle tracking, including evening and overnight shifts that cross midnight and parked workers who previously stopped reporting until they moved.
• Search by customer on mobile. The quality-report location picker now matches on customer name, customer number, and city, and groups results under each customer. Task creation gains customer-number search too.
• Better live map day playback. Day replay now starts and ends at the first and last real data points, viewing a past day shows that day's last-known positions, and a loading spinner appears while a new date loads.
• Faster task and planning views. The task list, service agreements, and planning calendar now render noticeably faster, especially with large numbers of tasks and agreements.
• Quicker department editing. The edit dialog opens instantly with details prefilled, loading the rest in the background.
• Jump from map to worker. Clicking a worker on the live map now links straight to their profile page.

Fixed

• Worker avatars during map replay. Avatars no longer fail to load when reviewing tracking history.
• Workers disappearing from the map. A worker's last valid location is no longer hidden by a later clock-out that lacked GPS coordinates.
• Department member counts. The count shown in the edit dialog now always matches the department list and correctly excludes expired memberships.